Unpaid Orders Before Production
Eligible unpaid pre-production orders can show a Cancel Order action in the Customer portal. Cancellation of an unpaid order is not reversible from the Customer portal.
PAYMENTS & CANCELLATIONS
Refunds & Cancellations
Cancellation and refund outcomes depend on the current order and production state. Customer financial records remain connected to the project.
Paid Orders Before Production
Paid orders require cancellation review before production. Not every paid cancellation results in a refund.
After Production Starts
Once Start Production has occurred, the Customer portal no longer allows online cancellation. Contact PCBProShop if assistance is required. Shipped and completed orders cannot be cancelled online.
Refund Due
A cancellation, accepted financial adjustment, or other approved change can cause an order to become overpaid. When this happens, the customer Financial Summary may display Refund Due.
Completed Refunds
After a refund is completed and confirmed through the payment system, the customer Financial Summary and Payment & Refund History can show the refunded amount and status.
Need Help?
Use the Customer portal for current order records, or contact PCBProShop for assistance with a project.